Course Overview
Welcome to askfarouk training portal for the ITIL® Foundation Version 5 course. This course provides a comprehensive introduction to the modern service management lifecycle, expanding on traditional IT Service Management (ITSM) to encompass Digital Product and Service Management built for today's AI-driven world.
Welcome Activity
To kick off your learning experience, let's align on your backgrounds and targets. Before proceeding, think about and write down the following points:
Introduce Yourself
Who are you, and what is your current role or domain in service management?
Why This Course?
Why are you taking the ITIL v5 course? What goals are you aiming to achieve?
Expectations
What are your expectations from this training program and syllabus content?
Course Objectives
By the end of this course, you will acquire a strong understanding of the ITIL v5 framework, enabling you to:
The New ITIL Paradigm
First introduced in the 1980s, ITIL has consistently been the Global Best Practice Framework across its successive focus areas.
Now, ITIL expands from IT Service Management (ITSM) to Digital Product and Service Management. In today's AI-driven world, digital technology influences all products and services either directly or indirectly. The term digital products and services captures the full spectrum of digital relevance: from traditionally non-digital products that are enabled, enhanced, or supported by technology across their lifecycle to fully digital products.
A Single, Shared Language
When teams use different terminology, models, and assumptions, collaboration slows and value is lost. The new ITIL provides a single, shared language for organizations to design, manage, and continuously improve digital products and services — enabling superior experiences, coherent strategies, and growth.
Everything You Need. Included.
This course includes comprehensive reference materials designed to support your training and guide your learning journey.
PeopleCert Plus — Upgrade your Future
Accredited BenefitsEssential resources for career growth and lifelong learning across ITIL®, PRINCE2®, and DEVOPS INSTITUTE®:
- Library with 150+ titles: Access official books, playbooks, and practice guides.
- Exam preparation materials: Mock exams and Take2 options (free re-sit backup).
- Expert insights: Access to articles featuring professional and practical guidance.
- Education content: Webinars, masterclasses, and online training courses.
- Tools & Templates: Ready-to-use documents to support day-to-day service operations.
- CPD and Badging: Earn and log points for continuous certification renewals.
The New ITIL Qualification Scheme
Overview of the ITIL® Version 5.0 Official certification tiers and progression paths.
ITIL® Official Qualification Scheme (Version 5.0)
General Course Information
Practical details regarding training logistics and session rules.
Timings & Scheduling
Detailed timelines and schedules are available per intake. Training modules can be taken self-paced or in live-facilitated sessions. Adequate toilet and meal breaks are distributed throughout live sessions.
Mobile Use & Etiquette
During training hours, keep mobile phones in silent/vibrate mode to minimize distractions. You are free to access external material and research topics during designated team exercises.
IT Requirements & Chat Functions
All materials, sandbox instances, and exercise portals can be accessed through standard browsers. Live web sessions make use of integrated chat boxes, raise-hand utilities, and whiteboard collaboration panels.
Health, Safety & Environment
For physical classroom sessions, emergency evacuation exits and first-aid kits are highlighted. For remote training, ensure you maintain proper ergonomic seating, adequate room lighting, and take periodic eye breaks.
Your Learning Journey
This course is structured in 10 modules, each building on the last. You start with foundational concepts, progress through the core ITIL framework components, and conclude with advanced integration topics.